Frequently Asked SLIME Questions
IS SLIME EDIBLE
NO!! You should not eat or even try to eat slime.
It will make you very sick!!
WHAT IS INCLUDED WITH EACH ORDER
Each order is packed with all slime ordered, our secret ingredient sticky slime fix pen, and our information card.
SLIME INGREDIENTS & ALLERGEN INFO
Slime Ingredients - Polyvinyl Acetate(PVA), Borax - Colorant, Fragrance Oil, Mineral Oil, Unscented Lotion, Unscented Soap, Glycerin, Alumina Silicate (Clay), Non-Toxic Craft Materials, Non-Toxic Absorbent Polymers, Food Coloring, and Non-Toxic Water Coloring.
IMPORTANT** Slime is not recommended for people with eczema (sensitive skin) or who may have allergic reactions to the ingredients listed above.
RETURNS & EXCHANGES
I was sent the wrong slime. What can I do?
- Please email us at help@smushyslime.com with your order number and a picture of the incorrect item. We will look to rectify the situation with a few business days.
My slime was damaged when I received it. What can I do?
- Please email us at help@smushyslime.com with full picture of the damaged slime within 72 hours of receipt of your order. Once proof has been received we will look to provide a solution for you.
- In most cases, we will provide you with a store credit for the damaged item. If we still have the slime in stock we will ship out a replacement for the damaged slime.
- Damaged slime claims or missing items must be sent to us within 72 hours of receipt of your order. If visual proof is not sent of the order within the 72 hours, we will not be able to issue a store credit.
SLIME ORDER TRACKING
We provide shipping confirmation email with your tracking number(s) provided at order check out.
Please allow 1-5 days for tracking number of your order to be updated for processing time before your slime order is handed off to USPS.
If you did not recive your slime order confirmation email with the tracking number please reach out to us at help@smushyslime.com. Please include your full name, order number and shipping address used for your slime order.
PAYMENT METHODS
We accept a variety of debit and credit cards to make your shopping experience as seamless as possible! From Visa, Mastercard, American Express, Apple Pay, JCB, Discover, and Diners Club.
CAN I CANCEL MY ORDER
Due to the manufacturing and production of slime, we do not allow any cancellations. All sales are final. Please be sure of your purchase before placing your order.
CAN I CHANGE MY ADDRESS AFTER I HAVE PLACED MY SLIME ORDER
Smushyslime is not responsible for orders being shipped to incorrect address provided by the customer. The customer is responsible to input the correct address.
HOW LONG WILL MY SLIME LAST
Slimes will usually last a few months. Slimes will usually melt or deflate over time due to the nature of slime ingredients. All slimes expire over time and eventually cannot be saved.
Check out our Slime Care Page for more tips and tricks to make your slime last longer.